Latest Projects

A scenario-based eLearning project designed to help customer-facing contact centre agents, both new and existing, improve their soft skills in communication within a fast paced telecommunications organisation.

Audience: new and existing customer-facing contact centre employees

Responsibilities: project manager, instructional designer, graphic designer, lead trainer

Tools Used: Articulate Rise 360, MIRO, H5P, Adobe Illustrator, Canva, invideo AI, Narakeet, Microsoft Word, ChatGPT