Hey there! I’m Callum.
I create meaningful and captivating learning experiences that help people and organisations thrive.
Featured Project
Active Listening Skills
A scenario-based eLearning project designed to help customer-facing contact centre agents, both new and existing, improve their soft skills in communication within a fast paced telecommunications organisation.
Audience: new and existing customer-facing contact centre employees
Responsibilities: project manager, instructional designer, graphic designer, lead trainer
Tools Used: Articulate Rise 360, MIRO, H5P, Adobe Illustrator, Canva, invideo AI, Narakeet, Microsoft Word, ChatGPT
Featured Article
Elevate your Workplace Training with Drama Techniques
September 24, 2024
Curious how role-play, improvisation, and storytelling can transform your team’s communication, emotional intelligence, and conflict resolution?
Whether your’re in sales, customer service, or management - these creative techniques can take your skills to the next level.
What People Are Saying
"Callum's expertise in learning design transformed our call centre training. His deep understanding of active listening and adult learning made the e-learning module both engaging and practical. His background in the VET sector and contact centre training ensured the content was applicable and effective. Our team quickly saw improvements in communication skills, and feedback was overwhelmingly positive. Callum is more than a designer—he’s a partner in achieving real learning outcomes. I highly recommend him for any training project."
— James S., Call Centre Manager
"Callum’s approach to learning experience design was exactly what we needed. His knowledge of compliance training and adult learning, combined with his coaching experience, made the program highly effective. He has a unique ability to turn complex topics into engaging and practical lessons. His active listening module was especially impactful, and our team immediately saw the benefits. Callum’s professionalism and dedication to quality made the entire process smooth, and the results exceeded our expectations."
— Samantha R., Compliance Training Director
"Callum designed an exceptional active listening module for our customer service team. His creativity and structured approach, drawn from his background in education and contact centre training, made the program both engaging and practical. He truly understood our needs and delivered a solution that improved our team's communication and problem-solving skills. The feedback was outstanding, and we've seen measurable improvements in performance. I highly recommend Callum for anyone looking to create impactful learning experiences."
— Matthew L., Customer Service Lead